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When you buy an item from SaatchiStore.com, you are using our shared basket to order directly from our official arts partners.

Our partners send the order to you directly, so each partner needs to charge separately for delivery. The Saatchi Store checkout calculates this automatically for you.

This also means that products in an order from multiple arts partners may arrive separately. Our partners strive to dispatch goods within 2 working days of the order being placed, and you'll get an email to confirm when this has happened.

Please see our delivery information page for further details of delivery costs and estimated arrival times.

We want you to be completely happy with any item purchased through Saatchi Store.

You can return the item within 28 days of receiving it, and we will issue a refund or replacement within 28 days of the supplier's receipt of the returned goods

If you aren't happy with your purchase, if it gets damaged in transit, or if it becomes faulty please email us at returns@culturelabel.com or call +44 (0)20 7749 6857 and we shall provide you with details on how to return it direct to the supplier.

For hygiene reasons, earrings for pierced ears cannot be returned.

If the item is damaged in transit, incorrectly supplied, or develops a fault, we will refund the cost of postage.

In all other cases, you'll need to cover the cost of returning the item. We strongly recommend you obtain proof of postage (free from the Post Office) as we cannot accept responsibility for items lost in the post.

This does not affect your statutory rights.